User Reviews
User reviews encourage passionate involvement with your brand by giving consumers a voice. They are sought after by 80% of shoppers and are proven to increase conversion and drive organic traffic. The Viewpoints Technology Platform offers a comprehensive solution for capturing, moderating, analyzing and publishing user reviews. These reviews are also tightly integrated into the larger VTP platform so that consumers can edit their reviews, track how often their reviews are being read and get alerts when they receive comments from other community members.
Key Features
- Flexible customer review forms
- Links to rich Consumer Profiles
- Dynamic user tags
SEO Optimization
- Dedicated landing pages for customer review optimization
- Optimized customer review forms
- Strong SEO workbench: URL management, Meta Description, H-Tag and Title Tag Optimization
Community Engagement
- User commenting & email triggers "Helpful voting"
- Reviewer statistics & reads
- Customer reviews tied to community's Social Loyalty Program
- Social sharing on Facebook, Twitter and email including Facebook Like
- Post transaction email management
Moderation
- Automated profanity moderation
- Manual moderation
- Escalation management
- Viewpoints' Professional Moderation Services
Reporting & Analytics
- Acceptance & rejection reporting
- Track top & bottom rated products
- Daily/monthly review volume monitoring
- Identify top reviewers
Inline Integration
- Seamless integration with your e-commerce experience via turnkey widget and RESTful API
- Custom integration options available
Learn More
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